Return Policy

Last updated December 15, 2019 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at returns@itsrad.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

It's Rad.com
Attn: Returns RMA #
607 Elmira Road #222
Vacaville, CA  95687
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a traceable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return.Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

EXCEPTIONS    

The following items cannot be returned: 

  •     Personalized and Customized Items    

For items received that are defective or damaged, please contact us at the customer service email below to arrange a refund or exchange. 

Please Note

  •        A 20% restocking fee will be charged for all returns.       

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

returns@itsrad.com